I Spoke Too Soon…
I think I spoke prematurely yesterday about my experience at the front desk at Gallaudet’s Le Hotel Posh. Earlier in February, after attending the Blogging/Vlogging conference at Gallaudet, I bemoaned the desperate lack of ASL skills exhibited by the front desk staff at the GUKCC. I had hoped that someone, somewhere, in the bowels of campus would pick up on this lack of communication and correct it.
Yesterday, I thought perhaps someone had indeed started reading the Sandbox on more than a casual basis, because the clerk, while hearing and clearly not fluent in ASL, nevertheless knew more than “thank you” and was able to understand what I said. This was a vast improvement, and I noted it in my last post.
However, earlier this evening, I needed to replace a lightbulb that wasn’t working and to make a minor request. I confidently went downstairs, strode across the lobby, and approached the desk. I started signing. The clerk took one look at my hands, grabbed a piece of paper and a pen, and proffered them to me. *SIGH*
Ok, my penmanship is not as pretty as my ASL (which isn’t as pretty as my typed English), but here goes. I wrote down in my doctor’s handwriting (or perhaps surgeon’s handwriting? I’m not winning any penmanship awards, I’ll tell you that), handed the paper back, and was soon given a lightbulb and my request handled. The only sign I saw the entire time was, “Thank you.” (I assume the clerk also knows the sign for “hello,” “goodbye,” “eat,” “time,” and one or two other words, but I don’t think I’ll stand around and test his proficiency in American Survival Sign (ASS))
This is NOT acceptable, folks. I’m thinking I should refrain from being a cybernaut and instead bang out an old-fashioned letter upon my return home, and send it on to the appropriate people. As I’ve noted here and elsewhere, communication is Gallaudet’s raison d’etre, and at the root of many of its flaws. If you’re in a front-line position at Gallaudet, whether clerk, faculty, staff, DOSS/DPS officer, or another similar high-contact job, you need to be far more proficient in ASL than you think you presently are.
I sincerely hope the third time’s the charm, and I see some permanent marked improvement the next time I stay at the white elephant Kellogg Conference Hotel.



